Terms of service

These Terms of Service (“Terms”) apply to your use of our website and to any purchases made through it. By accessing our site or placing an order, you agree to be bound by these Terms.

Please read them carefully.

About us

This website is operated by Olivia+. References to “we”, “us”, or “our” refer to Olivia+. If you have any questions, our customer care team is always happy to help. Contact us.

Using our website

By using this website, you confirm that:

You are at least 18 years old, or have permission from a parent or guardian
You are using the site for personal, non-commercial purposes
The information you provide is accurate and up to date

We reserve the right to update or change the website at any time.

Products & availability

All products are subject to availability. We take care to display products and descriptions accurately, but slight variations in colour, texture, or packaging may occur.

We reserve the right to update, change, or discontinue products without notice.

Orders

When you place an order, you will receive an order confirmation email. This email confirms that we have received your order, but does not guarantee acceptance. An order is accepted once it has been dispatched and you receive a shipping confirmation email.

We reserve the right to refuse or cancel an order if:

A product is unavailable
There is an error in pricing or product information
We suspect fraudulent or unauthorised activity

If your order is cancelled, you will receive a full refund.

Prices & payment

All prices are shown in GBP (£) and include VAT where applicable. Payment is taken at the time of placing your order. We accept the payment methods displayed at checkout.

In the event of a pricing error, we reserve the right to cancel affected orders and issue a full refund.

Shipping & delivery

Shipping options, costs, and estimated delivery times are shown at checkout.

While we aim to meet delivery estimates, delivery times are not guaranteed and may vary due to external factors beyond our control.

Returns & refunds

Our Returns Policy forms part of these Terms. Please refer to the Shipping & Returns page for full details on how to return an item, eligibility, and refunds.

Your statutory rights under UK and EU consumer law are not affected.

Product use & safety

Our products are intended for external use only, unless stated otherwise. Please follow the usage instructions provided with each product. Discontinue use if irritation occurs and consult a healthcare professional if needed. We recommend performing a patch test before first use.

Intellectual property

All content on this website, including text, imagery, logos, and design, is owned by or licensed to Olivia+.

You may not copy, reproduce, distribute, or use any content without our prior written permission.

Limitation of liability

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. To the extent permitted by law, we are not liable for:

Indirect or consequential losses
Losses arising from misuse of products
Delays or failures caused by events beyond our reasonable control

Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to these Terms

We may update these Terms from time to time. Any changes will take effect once published on this page. We encourage you to review the Terms periodically.

Governing law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.